Once a month I get all instructors at a table. And I give them the picture, what in the company, what is good and what we need to improve. I want to put a fire under them, and told them what the competition does, and I insist that in this business, you need to re-gain reputation daily.

I ask for a contribution to these meetings. I urge them to adopt a new theory of education, or a new idea for one, or a type of treatment with a special training challenge. We discuss the problems of customers, physiology and management of the company. For example, we had a big debate in the last week of sit-ups, with the World shares its position on the muscles, which is really the best solution to develop all the muscles, and more.

During the meetings, I am part of the responsibility for the things that we need to do the cleaning, the extension of the treatment, etc. I would volunteer for any task (all need to do something above and beyond the training), but I will tell him if not voluntarily. I’m trying to change the tasks so that the people not to deal with a case.

I always ask: “Is what I can do as a manager for your work done? If you tell me what does not work, I can not help but to correct it.” Last weeks in a meeting that the owners have, I said that I am the group left the room so that they discuss my performance, and some comments to me when I returned to the owner was very surprised I, but it has works very well.

The most important thing that people in part have been told they want more help for more bookings with the customers. Then I have a walk through the difficulties (not the working part of the week working with the customer, one of them seriously) and I said that I do my best to help them but I could not promise to make the problem completely.

The staff in part so far is one of my weak areas. I should spend more time and creativity with them, so they are more part of the team that we have created.

In 2004, the owners that they are about the compensation. A natural target for a coach is, 32 events per week, more than eight hours in the “cover”, which means more features in the gym. I have the idea of a bonus structure, if the coach has more than a number of clients per week. There was little changed, but it was accepted, and it has really glad that the staff.

I have no control of the wage, so it is difficult for me, with the trainers. I tell them: “If you want, then show me the power I can say the owners. Help me to create the grounds for the case, so I go to the owner on your behalf and on beating you.”

I had a trainer, not just one player – it is not their own after cleaning, etc.. It was very good, but it is not to do what I believe – shares its knowledge with its customers.

I told him: These things need to be improved, or are we going to – and I am not in my criteria. He said: “I can not do.” Then we sit and to explore its options. I said I would not leave you, I like you. But if you’re not on my criteria, you will not here. ” I have to work with him because I wanted to, I sure everyone a fair chance.

After four months, I stopped him working. It is not good. He said: “This is not right, I am a great coach.” I said: “Yes, you are. But you’re not an employee.”

I wish all my trainers excellent employees that they are here and elsewhere to work, the next employer to say: “He (or she) is well trained.” Finally, he, and there are no bad feelings.

I believe that we have created a welcoming atmosphere. We believe that we do something, they want to part. It is very professional and we are not mad with our training, but it is not a frightening place.

It is not a complex process. I have a rule that every coach has the name of the customer within two or three days whether they are compatible with this person or not. (We have approximately 100 customers.) I want everyone to look at what the customers in their training. So if the customer can not do normal trainers, other trainers can collect and to know the exercises and the customer is accustomed.

I also changed the history of the health system and card, so that when we by a trainer, there are no problems for the specific needs of each customer. I am in constant contact with our customers to ensure that, if they even the slightest worry, it’s easy and convenient to directly talk to me about this issue.

I am currently used by the owners for training of trainers and managers in other locations.

Personally, I’m almost 30 customer appointments a week, then on average an additional 30-hour management of the company.

We have now four full-time and four part-time, trainers, the 107 customers and 159 people per week. It is 33 percent more than the companies in the same period last year. And it still is. The owners are very happy with the trend of turning.
The lessons

As a school teacher and as a consultant, was my job to the human operator to be effective and successful enterprises. Jerry seems all inclusive in its own name.

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